Dragonfly Removals Ltd

 Shane is lovely man. Him and his team moved me, nothing was too much trouble and i couldn’t fault anything. As a single mother with 4 kids they took the stress out of moving and didn’t leave my house until they knew I was happy and we all had somewhere to sleep. Above and beyond and would highly recommend. Thank you all so much, great team x

Punctuality, Quality, Responsiveness, Value Changed moved me and it was a totally painless experience great job

Dragonfly Friendly, efficient, and reasonably priced. Excellent all round. Highly recommended.

If I could give Shane and his crew a 6 star rating I would. I really can’t stress how impressed I am with this business. Before I describe their service, I want to qualify this post with some background: I have worked in the removals business for many years. I have seen all the best and worst companies (and customers) that removals can produce. Anybody can work in removals, but excellence requires care, appreciation, and patience for the customer and their things, no matter who they are, or what state their things are in. A professional acts professionally, and does whatever it takes to get the job done well, efficiently, and cleanly, and most importantly, must adapt to changing circumstances. In my experience, these are rare traits in the business.

Shane and his crew went the extra mile for me. We had a move from the south coast to somerset, about a 2 hour drive, with a stop in the middle to exchange some items before finishing with the contents of a two bed house going straight into storage. The price shane gave compared to what others were charging was far better value, and was based primarily on trucks and crews as opposed to miles and man hours. (I heard they even do international moves, which for a company this small is beyond impressive!).

So it was a relatively straight forward move, until FATE stepped in to muck it all up! He sent a pair of clean cut, well presented young lads, very polite and professional, and clearly capable of the hard graft of running heavy items and furniture down three flights of stairs. I showed them around and then I got out of their way and left them to it so that they could work without having to wear their masks around me.

So far so good, they were on a roll to empty the house in an hour and a half, but 20 minutes in and tragedy struck! By no fault of anyone, one of the lads tripped on a very awkward step, and by sheer bad luck dropped a glass jar and then landed on it with his knee! The injury was severe, and I ended up taking him to A&E for 4 hours to have it looked at. This obviously threw a huge wrench in the moving plans, but I was more concerned about the poor guy’s leg at this point.

Meanwhile, his crew mate simply carried on loading the truck on his own! He moved and packed everything he couldn’t safely lift by himself, and that was almost all of it!

I spoke to Shane directly (another good thing about Dragonfly, the owner is your main point of contact) and he resolved drive down from Bath with a reserve driver and finish the removal himself. Before he arrived, I found out it was his daughter’s birthday that day! In a matter of minutes after arriving the three of them cleared the remaining items and were on the road to the storage unit.

By this time it was late, so there wasn’t time to do the pickup and exchange, so we planned to unload everything into the storage unit in the morning, then come and exchange the items we needed. I had full trust and confidence in Shane and his crew to do this without supervision and so gave him the key to my unit. The items that needed exchanging were precious antiques, large and bulky, and needed to be taken out of the house through the back window as they didn’t fit any other way (in other words, complicated pain in the neck), but it was done in no time, and with the utmost care.

When I finally went to the unit to check on everything more than a week later, I found that it was packed immaculately.

As a professional, I couldn’t fault this company or its work. It reminded me of the best company I ever worked for, and that was a small family operation too. As a customer, I couldn’t be happier. Really excellent quality service, under duress, and for a fantastic price. Shane refused to renegotiate or change the bill, even after all the extra effort he personally put in to complete the job, and I really appreciated it all. I made sure they all had a good tip, and we gave his daughter a birthday gift from us for making her dad miss her party.

USE DRAGONFLY REMOVALS WHEREVER YOU ARE IN THE COUNTRY, THEY’RE THE BEST!

Shane and his team are amazing! They are professional, reliable, efficient and very hard working. In my experience, nothing is too much trouble for them. They have always gone above and beyond in the work they have carried out for me. I have called on them at least six times over the last three years in what have been difficult times for me and I can’t fault them. I would highly recommend them.

Punctuality, Quality, Responsiveness, Value Friendly, efficient, reliable and competitively priced. Couldn’t fault them.

Highly recommended Shane and his team packed our house and moved us to our new home in Bath. His team were amazing. They packed quickly and labelled everything clearly so it was easy at the new house. They put everything into the correct rooms and remade all of the furniture for us. They coped well with difficult access and a tricky staircase on a very hot day! They made the whole process look easy, smiling and chatting throughout. Thank you for making the move to our new home stress free for us. I would highly recommend Dragonfly Removals.

Shane and his team moved me from Wiltshire to Hampshire yesterday, fantastic service from start to finish. Prompt and very helpful reply to the initial enquiry, follow up responses speedy.
Guys on the day turned up in good time and worked like Trojan’s, super friendly, no question to them was too small and felt confident having them move my belongings. Definitely the only part of the house move process that had no stress!!!!! Shame the weather was terrible but the team protected all my belongings. Highly recommend! Ace job!!!

Punctuality, Quality, Responsiveness, Value Dragonfly Removals did an amazing job with packing up our home, moving all of our belongings and unpacking them in our new home. They did it all in a day’s time and were incredibly efficient. I enjoyed working with Shane, he came to view our home beforehand as we lived down a narrow lane and it was difficult to get things in and out. He assessed everything and arrived with appropriate equipment on moving day. They were professional and really good at what they do. They took the stress out of our moving day. I would highly recommend them.

Call them first. Shane is super calm but keeps things moving, really helpful at the most stressful time in your life.
Would use them again if mad enough to move.

Great company! Shane was so helpful when I needed to move house. I was amazed at how easy it all was. It completely took the stress out of the whole situation.

I can’t recommend these guys enough.

I just used DragonFly Removals for the first time following a recommendation and was so pleased. They were super efficient, helpful and quick. Would definitely use again and would recommend to anyone. Excellent service.

Punctuality, Quality, Responsiveness, Value All round excellent. Highly recommended

Shane and his team did a fantastic job of moving a vulnerable friend to her new home. As well as being efficient, swift and thorough, they were very sensitive to her needs and made it a stress-free experience.
I would recommend Dragonfly Removals without the slightest hesitation.

This company has recently moved us into a new house. They were absolutely fantastic. A five star service. I would most certainly use them again. Reliable, friendly, professional, hardworking, flexible. Just brilliant.

Excellent service from the team at Dragonfly removals! On time and very efficient. All staff were very polite and professional. Will definitely be using this firm again! Thanks:)

Excellent service The team were excellent, professional and efficient. They did what they said they would when they said they would which is much more unusual than you’d think! The cleaning team were also great and I’d Thoroughly recommend dragonfly. Thanks guys

Brilliant service by Shane and his lads. Everything went so smoothly. I highly recommend them. Thank you for making my move so easy

Excellent! I just used Dragonfly for the first time and couldn’t recommend enough. Very professional, quick and friendly. Would definitely use again!

Awesome Firm! Had a bit of an emergency on and thankfully Shane came to the rescue in under 24hrs. The removal team were so kind, energetic, funny and moved like grease lightning. Please use this professional team for your next move; you won’t be disappointed! I’ll certainly be heading back to them. Many thanks DragonFly 😃

 Thanks to Connor and Jack for helping us move into our new home. The service offered was flawless from start to finish! I would Highly recommend Dragonfly Removals.